Tilsaw LLC values every customer’s shopping experience. If you are not satisfied with the mobile phone accessories or related products you purchased, you may request a return or refund in accordance with the policy below.
- Return Period
Customers may request a return within 30 days of receiving the item. Unless required by applicable law, we may be unable to accept return requests made after this 30-day period.
Returned items should be kept in a reasonably original condition and, whenever possible, include the original packaging, accessories, and any other items supplied with the product.
- Eligible Returns
Return requests are generally accepted in the following situations:
Receipt of the wrong item;
Product quality issues;
Damage incurred during shipping;
Significant discrepancy between the product and its website description;
Other situations meeting the requirements of this return policy.
For returns due to personal reasons—such as a change of mind, incorrect purchase, or the item no longer being needed—acceptance will be subject to review based on the item’s condition and specific circumstances.
- Return Requests
Please contact us to submit a return request before shipping the item back.
Please include the following in your email:
Order number;
Name of the purchased item;
Reason for return;
Photos of the item or other relevant information, if necessary.
Returning items without prior confirmation may result in processing delays.
- Return Address
Once customer service has confirmed the return, please ship the eligible item(s) to the following address:
1950 N LOGAN ST APT 1203
DENVER, CO 80203
Please verify the return address before shipping. If customer service has provided different return instructions for a specific order, please follow the most recent information provided by them.
- Return Shipping Costs
If the return is due to product quality issues, receipt of the wrong item, or damage during shipping, Tilsaw LLC will cover reasonable return shipping costs after verifying the situation.
If the return is due to personal reasons—such as a change of mind or an incorrect choice of size or model—the customer is generally responsible for return shipping costs.
- Damaged or Incorrect Items
If the item you receive is damaged, missing, or does not match your order, please contact us as soon as possible and provide photos of the item along with your order information. Upon confirming the issue, we may offer a replacement, a refund, or another reasonable solution, depending on the specific circumstances.
- Refund Processing
Once the returned item is received and verified, we typically process eligible refunds within 3–7 business days.
Refunds are generally issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing times of banks, credit card companies, or third-party payment providers.
- Situations Ineligible for Refunds
Refunds may not be available in the following situations:
The return period has expired;
The item is damaged due to improper use by the customer;
The item shows signs of obvious intentional damage;
The item is missing essential accessories or components;
The item cannot be verified as originating from the relevant order;
The item is returned without authorization and valid order information cannot be provided.
Specific cases will be reviewed based on the condition of the item and applicable laws.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. We will do our best to assist with the cancellation if the order has not yet entered the processing or shipping stage.
If the order has already been shipped, direct cancellation may not be possible; however, customers may apply for a return in accordance with our return policy, provided they meet the eligibility criteria.
Tilsaw LLC will handle customer return and refund requests fairly and reasonably in accordance with this policy and to the extent permitted by applicable law.