Tilsaw LLC is committed to providing reliable and convenient product delivery services. This shipping policy applies to mobile phone accessories and related products purchased through the Tilsaw LLC website.
- Shipping Coverage
We currently offer shipping services only within the United States. Orders can be delivered to eligible residential and commercial addresses in the U.S.
We do not currently offer international shipping to countries or regions outside the United States.
- Order Processing Time
After payment is completed, it typically takes 1–3 business days to process and prepare the order. Weekends and U.S. federal holidays are generally not included in the processing time.
Customers will typically receive shipping or tracking information once the order has been dispatched.
- Shipping Carriers
To fulfill deliveries, we may select different shipping carriers based on the destination, product type, and logistics conditions, including:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL
The specific carrier is selected by us based on actual circumstances. Delivery times and tracking methods may vary depending on the carrier.
- Estimated Delivery Time
Standard shipping typically takes 3–7 business days; however, actual delivery times may vary due to the destination region, weather, holidays, peak shipping periods, and other uncontrollable factors.
Delivery time is calculated from the moment the order is handed over to the carrier and does not include order processing time.
- Shipping Costs
Specific shipping costs will be displayed on the checkout page based on the order details. If free shipping is offered for specific products or orders, the terms displayed at checkout will apply.
- Order Tracking
Once the order has shipped, we will provide tracking information via order details or notifications, if such service is available. Customers can check the status of their package using the tracking number provided by the carrier.
There may be a delay in tracking updates; please refer to the carrier’s latest records when checking the status.
- Shipping Address
Customers must provide an accurate and complete shipping address, recipient name, and contact phone number when placing an order. Customers may be held liable for delivery failures, returns, or additional costs resulting from incorrect or incomplete addresses, or undeliverable locations.
If the order has not yet shipped and you need to change the shipping address, please contact us as soon as possible. 8. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our reasonable control, such as weather conditions, natural disasters, traffic, peak shipping periods, holidays, carrier operational issues, and other unforeseen circumstances.
As these situations are generally outside Tilsaw LLC’s direct control, we will assist customers in tracking their shipment status to the best of our ability.
- Package Marked Delivered but Not Received
If the carrier indicates that the package has been delivered but you have not received it, please first check your doorstep, mailbox, parcel lockers, and other secure drop-off locations. Additionally, please check with family members, neighbors, or property management to see if they accepted the package on your behalf.
If you are still unable to locate the package, please contact us promptly, and we will assist in investigating the matter based on the specific circumstances.
- Damaged or Incorrect Items
If you receive items that are visibly damaged during transit or do not match your order, please contact us as soon as possible and provide your order number along with photos of the affected items. We will verify the issue and provide an appropriate solution based on the situation.
Thank you for choosing Tilsaw LLC. We remain committed to providing reliable and convenient shipping services within the United States.